Choice Digital Introduces SurePay, Delivery Surety Built Into Its Payout Platform

BROOMFIELD, CO — February 2, 2023 — Choice Digital, a digital payout platform for regulated industries, today introduced SurePay, a flexible disbursement delivery capability built to solve one of the most persistent and least visible problems in disbursements: payouts that are issued but never claimed.

An unclaimed payout is not a closed transaction. It sits as a promise made to the recipient and not fulfilled, generates support calls from recipients who never saw the notification, and leaves program managers without a clear answer about where the money went. For programs issuing tens of thousands of payments a year, the operational drag compounds quickly.

SurePay addresses this with four capabilities working together:

• Configurable notification cadence. Program managers set the timing, channel, and branding of every recipient touchpoint, from the initial payout notification through reminders.

• Follow-up workflows for non-responsive recipients. Recipients who do not claim a digital payout move automatically into a reminder sequence rather than being written off.

• Automatic physical fallback. If a payout goes unclaimed within the configured window, SurePay issues a physical alternative by mail — no manual intervention, no separate process to manage.

• Full delivery visibility. The program portal shows who was notified, who redeemed, who received a reminder, and who moved to physical fallback, with searchable and downloadable records for compliance and audit

The result is disbursement automation that produces fewer stranded payouts, lower escheatment exposure, and a support team that spends less time answering "where is my money" calls.

"Issuing a payment and delivering it are two different things, and the gap between them is where programs lose money and trust," said Jay Grinde, Chief Executive Officer and Co-Founder at Choice Digital. "SurePay closes that gap automatically, so the program manager isn't the one chasing down every unclaimed payout."

SurePay is available now as a configurable capability across Choice Digital payout programs. Program managers can learn more at choicedigital.com or request a consultation at choicedigital.com/contact-us/sales.

About Choice Digital

Choice Digital is the payout experience complex programs trust — the modern way to pay people at scale in regulated industries. The Choice Suite gives every recipient a modern, branded, choose-your-own-method payout experience, while the Choice Platform gives program managers control, real-time visibility, and compliance built in. Make every payout matter.

Media contact: Theresa McEndree, Chief Growth Officer, theresa@cdco.io