Telecommunications

Faster Refunds, Credits & Device Payouts

Improve CX. Reduce churn. Automate ops.

Customer Refunds & Overpayments

Telecom and broadband providers process millions of customer adjustments every year, from billing overcharges to early termination refunds. Choice Digital enables real-time refund delivery across ACH, push-to-card, PayPal, Venmo, or prepaid card options, reducing customer frustration and eliminating refund delays. Automated reconciliation and audit logs improve internal controls while freeing up back-office resources. The result: faster refunds, fewer support tickets, and better customer satisfaction scores.

Device Trade-In Programs

Modernize your mobile device and equipment trade-in workflows with instant payouts and seamless reporting. Whether it’s a smartphone buyback or a home Wi-Fi modem return, Choice Digital ensures that eligible customers receive payment the moment the device is processed. Our system integrates with trade-in portals or POS systems, with flexible digital payment options and fraud controls to minimize losses and disputes.

Service Credits & Promotions

Boost loyalty and retention with faster promotional incentives. Whether offering goodwill credits, signup bonuses, rebate incentives, or limited-time promotions, telecom providers use Choice Digital to deliver funds instantly and compliantly. Our customizable workflows allow for automated campaign targeting and fulfillment, while full financial traceability ensures alignment with marketing, legal, and compliance teams.

Deposit Returns

When customers close their accounts or fulfill device return agreements, Choice Digital makes deposit refunds simple and instant. Instead of waiting weeks for mailed checks or manual processing, customers receive their deposit electronically, with full audit tracking and customizable refund triggers based on CRM or billing platform integrations. This improves NPS, reduces call center volume, and decreases refund-related complaints.

Outage Compensation Payments

Proactively compensate customers affected by network outages, billing errors, or service disruptions with quick, no-hassle payments. Choice Digital allows providers to automate goodwill gestures or service-level agreement (SLA) credits at scale, with full audit visibility and flexible delivery options that meet customers where they are, digitally. Reduce churn and rebuild trust with a payment experience that reflects your commitment to customer care.

The future of payments, built for today.

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