Support Tools
Gain real-time payment visibility and resolve issues on the first call.
Support shouldn’t be a scavenger hunt. When a customer calls with a payment issue, your team needs immediate answers, not a complicated chain of approvals, outdated reports, or external support tickets.
Choice Digital’s support tools are purpose-built for CS and Ops teams managing disbursements. From real-time payment tracking and instant lookup to integrated reissue and escalation workflows, everything your team needs is in one place, organized, trackable, and role-based.
Give your internal teams the power to act confidently and resolve payment issues on the first call. With Choice, support reps can:
Instantly search by recipient, batch, or program
View the full payment lifecycle in real time (sent, delivered, returned, reissued)
Trigger reissue or appeasement workflows with optional approvals
Leave notes, tag users, and audit every action
Route escalations with built-in guardrails and role-based access
No more guessing. No more waiting. Just a fast, compliant resolution that keeps customers satisfied and ops running smoothly.
Real-time answers mean first-call resolutions, and fewer follow-ups.
Support Tools were designed with flexibility in mind. Whether you're running a rebate program, processing refunds, or managing public assistance payments, your team can configure workflows to fit your process, not the other way around.
Built-in audit trails and permission-based access ensure compliance is never compromised. And because everything’s connected to your disbursement activity, there's no need for duplicate systems or outside intervention. Your team has the visibility they need and the tools to act, instantly.
A regional utility cooperative saw a 40% increase in first-call resolutions after equipping their support team with Choice Digital's real-time payment visibility and reissue tools.
Customer support shouldn’t be your program’s bottleneck. With Choice Digital’s Support Tools, you empower your teams with the visibility, workflows, and autonomy they need to resolve payment issues confidently, without unnecessary delays or workarounds.
Better tools lead to faster resolutions, fewer escalations, and happier customers. It’s that simple.
