Data & Compliance

Everything You Need to Stay Audit-Ready

Visibility and governance without the guesswork.

Overview

Modern disbursement programs generate sensitive data at scale and with that comes serious responsibility. Whether you're governed by GDPR, CCPA, or industry-specific standards, Choice Digital gives you the tools to meet compliance expectations without slowing down your operation.

From built-in consent tracking and real-time audit logs to customizable retention policies and region-based data residency, our platform is designed for teams who need control, visibility, and peace of mind at every step. Data privacy isn’t an afterthought it’s embedded in the core of how we move money.

Our compliance infrastructure is built to flex with your program needs, whether you're managing incentive campaigns, utility rebates, or public assistance programs.

You'll have access to:

Granular access and consent controls for every user and recipient
Immutable audit logs to track payment activity and data changes
Encryption at rest and in transit (AES-256 + TLS 1.2+)
Customizable retention windows to align with your internal policies or industry standards
US-based data storage with configurable region-specific redundancy

With real-time reporting, client-level tagging, and user-friendly dashboards, you’re not just checking the box, you’re staying ahead of requirements.

Turn compliance into confidence with built-in privacy controls and audit-ready visibility.

Choice Digital is trusted by organizations across highly regulated industries, including utilities, healthcare, fintech, and government to maintain the integrity of their data and programs.

Because our platform was purpose-built for disbursements, we understand the nuances of data governance at scale:

Who has access
What was consented to
Where the data is stored
How long it stays

With full transparency and third-party-aligned certifications (SOC 2 Type II, GDPR), you can confidently pass audits, protect your stakeholders, and support internal and external compliance teams without the fire drills.

Passed with zero findings.

0 Findings

A regional energy provider passed a multi-region compliance audit with zero findings using Choice’s built-in audit trail, retention policies, and real-time data logs.

Conclusion

Data privacy and compliance aren’t just about risk avoidance, they’re about building trust. With Choice Digital, you gain the tools to protect your program, your recipients, and your reputation from day one. Whether you're preparing for an audit, rolling out a new program, or scaling nationally, you’ll have the transparency and control to meet every requirement with confidence.

More to read

Delivery & Fraud

Ensure every payment reaches the right recipient, securely and on time. Choice Digital’s Delivery & Fraud Management tools give you end-to-end confidence with intelligent payment routing, real-time identity verification, anomaly detection, and automated return/reissue workflows. A national utility using these tools increased successful deliveries from 82% to 99.7% and cut fraud incidents in half. With dynamic rail selection (ACH, prepaid, check, and more), integrated KYC/AML, and live tracking, you gain precision, protection, and performance in every transaction.

Reporting

Transform your payment data into actionable insights with Choice Digital’s real-time reporting and dashboard tools. Built for disbursement-heavy programs, the platform provides customizable filters by payment type, region, and cohort, so teams can track KPIs, spot anomalies, and report results with confidence. Dashboards are visually optimized for QBRs, board decks, and cross-functional reviews, while export options (CSV, Excel, PDF) make it easy to share. Franklin Energy relies on these dashboards to monitor delivery performance and drive continuous improvement across programs. Whether you’re presenting to execs or digging into channel-specific trends, Choice Digital makes your disbursement data work harder for you.

Support Tools

Give your customer service and operations teams the tools they need to solve issues on the first call. With Choice Digital’s Support Tools, teams can instantly access full payment lifecycle data, trigger reissue or appeasement workflows, and escalate with built-in audit tracking. Search by participant, program, or batch to get immediate visibility into payment status, sent, returned, reissued, and act without friction. Role-based access ensures that only the right people can approve sensitive actions, while timestamped logs provide full transparency. One regional utility cooperative reduced time-to-resolution by 40%, thanks to Choice Digital's unified support dashboard. It’s a powerful way to improve CSAT, reduce call volume, and bring confidence to every support interaction.