Theresa McEndree, Chief Growth Officer at Choice Digital, was featured in PYMNTS Intelligence, exploring a cost that rarely gets measured: the recipient experience.
While finance teams are quick to calculate the costs of printing, postage, and reconciliation for paper checks, McEndree argues the recipient experience deserves the same scrutiny. And the data backs it up — the insights point to a clear shift in expectations, with the majority of consumers wanting a choice in how they're paid and a real preference for digital options over legacy methods.
