New Research Report:
The State of Energy Payments 2025
Are your payments helping—or frustrating—your customers?
For years, utilities have focused on billing and collections, while overlooking the most customer-impacting moment—when money flows from the utility back to the customer.
Our latest research, based on 1,072 U.S. utility customers and interviews with industry leaders, uncovers:
- 🚀 Why real-time, choice-driven payments drive customer satisfaction
- 🔥 The hidden costs of slow, outdated payouts (and how to fix them)
- 📲 How utilities can transform payments into a strategic CX advantage
- How payment speed directly impacts customer satisfaction
- Why 88% of consumers say they'd be very satisfied if they had a choice in how they receive payments.
- The role of financial inclusion in modernizing payouts
- Best practices for seamless, real-time digital disbursements
Don’t let outdated payments erode trust—get ahead now.
Are your payments helping—or frustrating—your customers?
For years, utilities have focused on billing and collections, while overlooking the most customer-impacting moment—when money flows from the utility back to the customer.
Our latest research, based on 1,072 U.S. utility customers and interviews with industry leaders, uncovers:
- 🚀 Why real-time, choice-driven payments drive customer satisfaction
- 🔥 The hidden costs of slow, outdated payouts (and how to fix them)
- 📲 How utilities can transform payments into a strategic CX advantage
- How payment speed directly impacts customer satisfaction
- Why 88% of consumers say they'd be very satisfied if they had a choice in how they receive payments.
- The role of financial inclusion in modernizing payouts
- Best practices for seamless, real-time digital disbursements
Don’t let outdated payments erode trust—get ahead now.
About Choice Digital
Choice Digital was built by energy experts, for energy companies.
With an exclusive focus on modernizing payments, Choice Digital has solved the payment issues unique to energy consumers.
Their enterprise payments platform provides transparency, efficiency and responsiveness.
Choice Digital is a Service-Disabled Veteran Owned Small Business, qualifying as a Disadvantaged Business Entity.
About Choice Digital
Choice Digital was built by energy experts, for energy companies.
With an exclusive focus on modernizing payments, Choice Digital has solved the payment issues unique to energy consumers.
Their enterprise payments platform provides transparency, efficiency and responsiveness.
Choice Digital is a Service-Disabled Veteran Owned Small Business, qualifying as a Disadvantaged Business Entity.